Making finalizations to the patient healthcare savings guide and contact sheet, along with a patient survey were among my priorities last week. The development of the patient healthcare savings guide and the patient survey were well-received. After speaking and interacting with patients about the healthcare savings guide, they mentioned that receiving information on Ohio Medicare Savings Programs as well as contact information on various state agencies and entities where they can address and receive information on health insurance options is beneficial. Speaking with patients of the Charitable Pharmacy of Central Ohio made me cognizant that many patients do not know what their health insurance options are. In fact, most of the patients I interacted with seemed to have no health insurance at all. All in all, patients mentioned that the information on Medicare and Medicaid is helpful, and provides them an opportunity of where to start and seek the information they need as well as how to enroll. Patients also were favorable toward the patient survey and thought it accurately assessed and gauged their opinion on health insurance. Suggestions included offering the healthcare savings guide to patients as part of the enrollment process, which the Charitable Pharmacy of Central Ohio will be rolling out.
It was exciting to see patients embrace the patient guide and survey. I believe many patients realize that the process of retrieving information on health insurance options and the process of enrollment can be complex, and that receiving this information in a guide will be useful and reduce the amount of time spent to retrieve this information. Prior to the start of the fellowship, I knew of general information regarding Medicare and Medicaid, but I did not understand the some of the complexity involved with understanding Medicare Savings Plans and health insurance options available itself. Nearing the end of the fellowship, I now better understand details about Medicare and Medicaid as well as programs and places that can help individuals with application assistance and health-related inquiries.
On my last day at the Charitable Pharmacy, a patient passed out in the waiting room. Firefighters were called immediately to assist the patient. The patient was dehydrated, and taken to a local hospital. The quick response of the Pharmacists and Staff at the Charitable Pharmacy are noteworthy!
My last post will include closing thoughts and a reflection about The Columbus Foundation Summer Fellowship Program.